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T-Mobile
Finding T-Mobile's North Star
A deep-insights engagement with T-Mobile's VP of Consumer Insights, CMO, Director of Technology and VP of Consumer Insights — user experience research, online user testing, focus groups and workflow redesign that drove a sizeable increase in retail-to-online sales.
Digital StrategyCompetitive AuditHomepage TestingFocus GroupsQuant + Qual User Testing+1
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